About a career with Elis Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet. Your Mission at Elis • Establish and maintain effective customer relations with all key personnel. • Develop and maintain KPI’s relevant to performance of the OPD process. • Ensuring the location is adequately staffed at all times to meet contract requirements. • Management, supervision, and control of all unit’s staff. • Ensuring that supplier’s staff are competent to carry out the services. • Management of all planned and unplanned duties of staff. • Ensuring contract and subcontract staff comply with all policies, Acts, Regulations, codes of practice and standard procedures applicable to linen service. • Administrating site health and safety procedures for linen service covered by the contract. Producing risk assessments carried out by the supplier. • Monitoring performance standards of the contract and the compilation of contract key performance indicators (KPI’S). • Receiving reports of standards defects and taking appropriate action to rectify such defects. • Ensuring all statutory documentation for areas applicable to the service are up to date. • Producing reports to the authorised officer and/or contact team as specified. • Link with head of facilities to ensure regular walk around to review linen services. • Agreeing, reviewing, and escalating audit processes. Management continuity • Management continuity of the contract is to be endured at all times and you are to appoint a deputy contract manager, who is sufficiently conversant with the contact and site operations as to be able to provide a deputising service in the absence of the contract manager .it is expected that both the contract manager and his deputy will be able to act with authority in all matters relating to the contract. Site manager availability for all sites • The contract manager will be available Monday to Friday to ensure the smooth running of the contract but will need to be available on Saturdays when required. The contract manager will ensure that there is a seven day per week management presence across all sites (Hemel Hempstead, St Albans and Watford). • Directly supervise and monitor staff performance during the course of their duties. • Monitor and control staff timekeeping. • Using departmental guidance agree and allocate cover for annual leave & sickness. • Conduct first line return to work interviews in accordance with policies and procedures Conduct annual staff appraisals. • Undertake induction training of new staff and assist in all relevant staff training. • Check the quantities of linen supplies from the laundry to ensure they are accurate Co-ordinate with the servicing factory on a regular basis. • Ensure delivery schedules are met along with any additional ad-hoc requests. • Ensure communication between Elis and the site is timely and accurate both verbally and in document format. • Liaise with the Customer Relationship Manager on a regular basis to ensure consistency and information sharing. • Ensure all Health & Safety regulations are adhered to. What will make you stand out? • Extensive knowledge of the Company’s procedures and methods of working. • Experience of working in the NHS environment. • Good working knowledge of IT systems. • Be able to communicate effectively with people throughout the NHS and Elis. • Demonstrate strong negotiation and commercial management skills. What's on offer? 29 Days Holiday Company Car Employee Assistance Programme £33,000 per annum Interested? Then apply online! Your contact person: Dominic Frimpong HR & Resourcing Tel: dominic.frimpong@elis.com