Job Title: Customer Service Advisor
Location: Burnley Area
Job Type: Temporary – 6 Months (with potential for review/extension)
Working Hours: Monday to Friday, between 8:30 AM – 5:30 PM (37.5 hours/week)
Hourly Pay:
£12.21 per hour (Pre-AWR – up to 12 weeks)
£13.23 per hour (Post-AWR – after 13 weeks)
Role Overview:
We are currently recruiting for a Customer Service Advisor to join a reputable organisation based in the Burnley area on a 6-month temporary contract. The successful candidate will be the first point of contact for customers, supporting a range of inbound technical queries, processing information, and offering high-quality service.
Please note: The successful candidate will be required to undergo a DBS (Disclosure and Barring Service) check as part of the compliance process.
Key Responsibilities:
Receive inbound calls and respond to technical and service enquiries
Provide professional advice and guidance to customers
Take secure payments over the phone
Update customer records using an internal bespoke CRM system
Contact customers regarding alerts or account activity
Monitor device statuses and help resolve malfunctions
Carry out secure customer verification and identity checks
Prepare and send personalised communications in full GDPR compliance
Manage expectations through clear and professional communication
Support internal reporting for team leaders and managers
Accurately close down system alerts
Perform other duties as required by the line manager
Key Skills & Experience Required:
Experience in a customer service or service delivery environment is essential
Strong IT skills, including CRM/database systems and Microsoft Office
Exceptional attention to detail and accuracy
Calm and effective under pressure
Excellent written and verbal communication skills
Professional, proactive, and flexible attitude
Able to prioritise tasks and meet tight deadlines
Confident in dealing with a wide range of customer scenarios
Must be willing and eligible to undergo a DBS check
This is an excellent opportunity for a motivated and professional individual seeking a rewarding temporary position in a supportive, customer-focused environment. If you’re based in the Burnley area and available to start soon, we’d love to hear from you