Do you want to work for a worldwide organisation that offers brilliant career opportunities? My client is looking for a Credit & Query Resolution administrator to join their expanding team to cover for a 12 Month Maternity Leave
As a Credit & Query Team Administrator, you will serve as a key liaison between various parties, ensuring all invoice disputes are resolved accurately and promptly. You must employ a customer-centric approach, excellent problem-solving skills, and a thorough understanding of invoicing ad credit controlling processes.
Reporting to the Credit Control Team Leader, this is one of the key roles in the Order to Cash process delivering the company’s working capital targets and delivering sustainable cash collection initiatives
Query & Dispute Resolution
Respond to and resolve customer inquiries regarding invoices, ensuring swift and professional resolution.
1. Review and understand client accounts to identify disputes, conduct comprehensive investigations, and recommend suitable solutions.
2. Collaborate with internal departments such as operations, finance, contract sales, commercial project management and customers to gather the necessary information to resolve disputes.
3. Update and maintain customer account information and dispute resolution activities in our CRM system.
4. Build and maintain positive client relationships to ensure their satisfaction and loyalty.
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