Bereavement support officer

Bereavement Support Officer

Buckinghamshire Council | Amersham Crematorium
£13.99ph | Full-Time | 8-Week Temporary Assignment (Potential Temp-to-Perm)
Monday to Friday, 9:00am – 5:00pm
Amersham, HP7 0ND (Free On-Site Parking)

Pertemps is recruiting on behalf of Buckinghamshire Council for a compassionate and organised Bereavement Support Officer to join the team at Amersham Crematorium.

This is a rewarding opportunity for someone with strong administrative and customer service experience who can provide professional and empathetic support to bereaved families during a sensitive time.

The Role

Working within a busy crematorium environment, you will provide administrative and reception support, acting as a key point of contact for funeral directors, bereaved families and members of the public.

Your responsibilities will include:
Welcoming visitors and providing reception cover
Supporting bereaved families with sensitivity and professionalism
Processing cremation and funeral documentation
Liaising with funeral directors and stakeholders via email, telephone and face-to-face
Data entry, scanning and maintaining accurate records
Responding to customer enquiries and correspondence
Supporting the wider team with general administrative duties
The crematorium facilitates approximately 4,000 cremations each year, making this a varied and busy role where excellent communication and attention to detail are essential.
About You
Previous administration experience within a busy office environment
Strong customer service skills
Excellent verbal and written English
The ability to communicate with empathy and professionalism
Good attention to detail and organisational skills
Confidence using computer systems and Microsoft Office applications