Duty Manager Rheolwr ar Ddyletswydd - Chester, England As an effective Duty Manager, you will lead by example, inspiring your team to deliver exceptional customer service, whilst providing a safe and secure environment. The Duty Manager is responsible for the management of all station activities including the Gate line, ticket office, platform and cleaning. You will ensure the services provided by the station team meets standards through real time management as well as effectively assessing and coaching performance. Lead and support stations staff to create a customer focused highly motivated team who are committed to exceeding customer expectations in the delivery of a safe and high-quality service. Provide assessment and coaching to staff at the station so that their performance is optimal. Ensure facility and security checks are carried out, including Fire Precautions and Evacuation checks. Strong people management skills with sound judgement and a drive for high service standards Ability to develop safety, operational competence, assessing and coaching skills Willingness to gain IOSH, assessor, coaching qualifications and work towards ILM Level 2 Confident IT user, proficient in Microsoft Office, Bugle, TRUST train running software and familiar with rostering systems Welsh language skills As a transport operating company, we are there for our customers whenever they need to travel so flexibility to work shifts, including weekends and bank holidays, is essential. Welsh Language Skills While not essential for this role, Welsh language skills would make a great addition to your application. TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses. By celebrating and embracing differences, we're building a workforce that represents Wales. Join us in transforming the way Wales travels." Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling. We're a Disability Confident Leader.