Job Title: Service Desk Engineer
Location: Stoke Gifford, Bristol
Compensation: £28, - £35, Depending on Experience + Benefits
Role Type: Full time / Permanent
Role ID: SF
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Engineer at our Babcock Technology Centre site.
The role
As a Service Desk Engineer, you’ll be at the forefront of supporting business‑critical software applications used across defence, aerospace and engineering environments. Working within a structured service management team, you’ll provide second‑line application support, resolving incidents efficiently and ensuring systems remain reliable, secure and available.
Day-to-day, you’ll interact with a wide range of internal users and stakeholders, gaining exposure to enterprise systems, databases and service management practices. With clear development pathways and access to training, the role offers strong long‑term career growth within IT service management and application support.
1. Resolving application support incidents, using ITIL‑aligned service management processes
2. Investigating and responding to support requests, via phone and email within agreed service levels
3. Prioritising and managing workloads, ensuring positive customer outcomes
4. Recording, updating and communicating progress, using service management tools
5. Collaborating with wider IT teams, escalating issues where appropriate
This role is full time, 35 hours per week and is based on site at Babcock Technology Centre. Set working times are between 7am and 7pm, Monday to Friday to cover operational hours.
Essential experience of the Service Desk Engineer
6. Experience supporting software applications in a service or operational environment
7. Working knowledge of IT service management tools for incident handling
8. Technical understanding of databases, including Oracle or SQL
9. Strong analytical and methodical approach to problem solving
10. Ability to communicate technical information clearly to non‑technical users
Qualifications for the Service Desk Engineer
We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.
11. Certifications or training in ITIL, Oracle or SQL - Desirable
Security Clearance
The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at Babcock
We’re Babcock — a global FTSE organisation with over 26, people working together to make a difference.
Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.
We call that lifetime engineering.
Join us and see how far we can go, together.
We are a disability confident committed employer.