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Field Services Engineer, Kingston upon Hull, East Yorkshire
Client: Rapiscan Systems
Location: Kingston upon Hull, East Yorkshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 31.05.2025
Expiry Date: 15.07.2025
Job Description:
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.
Overview of role:
Installation, Service, and support of Rapiscan X-RAY screening systems. This role will have primary responsibility for supporting all X-ray, CT, Checkpoint, and Trace product lines of Rapiscan systems.
* ADS, CT, Checkpoint & Trace products at customer’s premises, primarily in the Scotland & Newcastle areas, may occasionally include other locations throughout the UK and overseas.
* Installation, commissioning, and service support of Rapiscan’s X-ray, CT, Checkpoint, and Trace systems at our customer’s premises in EMEA and international locations.
* Carry out preventive and corrective maintenance on-site at our customers’ premises in EMEA.
* Conduct service site surveys prior to installations and prepare professional site reports.
* Perform all preventive and corrective maintenance works and attend all call-outs.
* Work on shifts to support key customer sites.
* Provide remote technical support to Distributors engineers and customers.
* Collaborate with internal departments and externally with customers and Distributors on service-related matters and provide guidance when required.
* Submit service reports and non-conformance reports promptly.
* Provide regular feedback to Engineering, Product Line Management, and QA for continuous improvement.
* Duties may be modified or assigned at any time to meet business needs.
Candidate Requirements
* Excellent communication skills, both written and oral, with the ability to clearly articulate product and process information to customers and stakeholders.
* Experience with installing, configuring, and troubleshooting MS Windows-based servers and workstations is highly desirable.
* Knowledge of high-end X-ray systems or computed tomography is a major advantage.
* Experience programming PLCs is an advantage.
* Strong troubleshooting skills for complex systems and logical problem-solving ability.
* Experience in a field service engineer role.
* Flexibility during times of change and ability to adapt promptly to project adjustments.
* Willingness to travel within the UK and overseas.
* Self-motivated and able to work well under pressure.
* Strong aptitude for learning.
* Ability to obtain airport security passes; some may require a Criminal Record check.
* Postgraduate qualification in Electrical Engineering is desirable.
* A recognized qualification in IT (Microsoft, Cisco, etc.) is a plus.
* Good general knowledge of mechanical, electrical, civil, hydraulic, electronics, or complex electro-mechanical equipment or systems, or knowledge of HV systems in medical or industrial engineering disciplines.
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