Hours: Days available will range from 3 – 4 days per week and will include weekend working. Daily shifts will be from 5 – 8 hours per day.
Duration: Permanent
Pay: £12.95 per hour
The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and hosts circa 100 exclusive evening events per annum.
Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN) 2023-24, and the top 1% in the world in its category.
Our Visitor Experience department is now looking for a Visitor Assistant who is enthusiastic, professional, of smart appearance, a can-do attitude, excellent communication skills and has a passion for the delivery of outstanding hospitality and service.
Full training will be given and uniform provided.
As part of our Visitor Experience team you will report to the Visitor Experience Manager. The role is based in our Visitor Centre and on board Britannia, as well as on the outer decks and compound area. The position can be physically demanding as you will be standing throughout the duration of your shift, ready to proactively engage with visitors at all times.
Company benefits include:
· 10% employer pension contribution, with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
· 33 days pro-rata annual holiday entitlement.
· Enhanced long service holiday entitlement.
· Life Assurance.
· Performance and loyalty payment scheme.
· Complimentary tickets.
· Staff discount in the Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal.
· Free car parking for staff.
Responsibilities include:
· Performing a concierge role at front of house when required.
· Providing a warm welcome and proactive service to visitors at all times.
· Interacting with visitors throughout their tour.
· Helping visitors use their audio handset.
· Assisting with queue management.
· Developing and upholding a broad knowledge of the Royal Yacht to share with visitors, most especially when working as a guide at Britannia’s exclusive evening events and private tours.
· Work as a guide at Britannia’s exclusive evening events and private tours (£43 per event).
· Assist with any other Visitor Assistant duties as required.
If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you. To apply, please send your CV and a short covering letter to: angie.fowler@tryb.co.uk or postal applications to:
Angie Fowler
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ
No agencies please.
Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.
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