STTT Lead Service Administrator
Our client believes that every young person in Cambridgeshire can fulfil their unique potential. They support and empower young people to overcome their problems through a range of free and confidential services.
Hours: 28 – 35 hours per week
Duration: Permanent
Salary: £32,000 – £34,000 depending on experience
Location: This role requires working every day from our client’s hubs. Their hubs are based in Cambridge, Ely, Wisbech, Huntingdon and Peterborough. You will be based in one of their five hubs with some travel to other hubs within Cambridgeshire.
Our client is an ambitious and growing charity based across Cambridgeshire. They offer a range of high-quality services to young people, including information and support on a “drop in” basis, mental health services, counselling, housing and financial advice, sexual health support and support for young carers.
The Opportunity
An exciting new opportunity has arisen for a Lead Service Administrator to work within the Someone to Talk to Service Delivery team. Our client is a well-respected charity based in five Hubs in Cambridgeshire and is well known for providing support to young people.
Purpose Of Your Job
This role is to lead a team of Service Administrators to ensure that every young person receives a high level of service and teams are well supported to deliver this service. You will understand all areas of service delivery, including but not limited to handling incoming communication and enquiries from service users and external agencies via our client’s frontline telephone, email, WhatsApp and text streams, providing admin support during their “drop in” services, as well as supporting referrals, bookings and managing waiting lists for their services to be able to provide cover for all roles for absence. You will provide admin and PA support to Service Delivery Leadership Team to promote effective systems.
You will work to our client’s values of being young person-led, collaborative, inclusive and striving for excellence
If you are looking for a positive working environment and an opportunity to contribute to our client’s important work, then they would love to hear from you.
Closing date for applications is 30th of March 2026.