Key Responsibilities include:
1. Respond to tenant enquiries via phone, email, and in person, providing accurate information and support on housing-related issues
2. Update and maintain customer records using the housing management system to ensure all interactions are accurately documented
3. Signpost tenants to relevant services and support, including rent advice, welfare support, or tenancy sustainment teams
4. Handle complaints professionally and empathetically, working to resolve issues promptly and in line with the organisation’s procedures
Essential Criteria:
5. Basic DBS
6. Previous Customer Service experience, ideally in a health, social care, or third-sector setting
To find out more about this role or to apply please contact Simon, Adam or Molly on 07441 916450 or alternatively reply to this email with your up-to-date CV
*Venn Group’s “Recommendation Scheme”: if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £50 worth of vouchers from a choice of high street organisations