Kendamil (Kendal Nutricare) provided pay range
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Base pay range
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Join the UK’s fastest-growing baby brand and the top organic formula in UK..
At Kendamil, we’re more than just a baby formula company — we’re redefining early childhood nutrition. Recognised by the Financial Times as one of the UK’s fastest-growing businesses and featured on Bain’s Insurgent Challenger Brand list for two consecutive years, Kendamil is leading the way in premium infant nutrition. Our award-winning product range has earned accolades from Mother&Baby, MadeForMums, The Grocer, and Monde Selection, with multiple Gold awards for outstanding quality. As the only British-made formula brand, we take pride in being an independent, family-owned company that partners with thousands of British dairy farms. Our mission is to make high-quality nutrition accessible for all families — and you can now find our products in over 10,000 stores across the UK and in 42 countries worldwide.
We’re on an exciting path – join us!
About the Role:
We are seeking a highly organized Quality Administrator to enhance and support our quality operations focused on co-packers and suppliers. This role is essential in ensuring that product specifications are maintained accurately, customer complaints are addressed promptly, and the performance of suppliers and co-packers is consistently monitored and improved.
Reporting to the Head of International Quality, you will be responsible for ensuring that all documentation from suppliers and co-packers related to product manufacturing complies with our quality, food safety, and regulatory standards, aligning with the Kendal Nutricare Quality Standard.
A key to success in this role is your ability to build strong, collaborative relationships—both internally and externally—while promoting a culture of continuous improvement and technical excellence.
You will also lead the development and enhancement of supplier and co-packer documentation and governance frameworks, driving improvements that support quality compliance and operational efficiency
Responsibilities:
* Quality Specification Management
Maintain and update product specifications related to quality and food safety. Ensure timely review, approval, and secure archiving of documentation with Co-packers and Suppliers. Support the enhancement and standardization of current processes in partnership with R&D and cross-functional teams.
* Consumer Complaint Management
Monitor and manage consumer complaints, particularly those involving Co-packers. Work closely with external partners to ensure timely investigation and resolution, driving customer satisfaction and process improvement.
* Supplier Non-Conformance Tracking
Implement and manage a structured follow-up process for supplier non-conformities. Ensure all incidents are documented, investigated, and appropriately resolved to prevent recurrence.
* Performance Monitoring & Improvement
Define and manage KPIs to track supplier and Co-packer performance. Analyze performance data to identify trends and areas for improvement. Collaborate with procurement, operations, and quality teams to align on corrective actions and meet performance targets.
Qualifications:
* Experience in cGMP, quality assurance, food safety, or supplier quality, or a relevant degree
* Familiarity with quality systems and regulatory frameworks in the food or consumer goods industry
* Proven experience working with Co-packers and/or suppliers
* Strong communication and documentation skills
* Ability to manage multiple stakeholders and work cross-functionally
* Proficiency in Microsoft Office (Excel, PowerPoint), and quality documentation systems
* Degree in Food Science, Quality Management, Supply Chain, or a related field
* Understanding of microbiological and contaminant standards
* Familiarity with consumer complaint systems, root cause analysis tools, and CAPA methodologies
* Experience in performance metrics and scorecard management
What we offer:
* The opportunity to work for the fastest growing infant milk brand in Europe, alongside a young talented team dedicated to serving thousands of passionate customers.
* We offer to all our employees:
* 33 days holiday (incl. bank holidays), pro rata to start date and FTE.
* Pension Scheme by Aegon, the Employer will match contributions up to a maximum of 5%
* Free health cash plan
* Free Gym Membership*
* Life Assurance at 2 x basic salary after 6 months of service
* EAP Programme
* New parents enjoy up to £350 worth of Kendamil products (excluding Stage 1 formula)*
* Employee Referral Scheme*
*Further details are available from the HR department.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Quality Assurance and Administrative
* Industries
Food and Beverage Manufacturing
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