Job Description
Family Operations Manager
* Location: Farnborough
* Salary: Up to £35,000
* Job Type: Full-time
We are excited to announce a new opportunity within our client, an award-winning, Legal 500 ranked law firm known for its ambitious approach and commitment to growth. We are seeking a Family Operations Manager to play a key newly created role in providing administrative oversight and support within the department.
Day-to-day of the role:
* Secretarial Support: Provide general secretarial support to the Head of Department (HOD) and fee earners, including handling correspondence, court forms, digital dictation, billing, and other documents.
* Court Documentation: Produce court bundles and prepare briefs for counsel.
* Client Enquiries: Manage client interactions in person, via email, and by phone, ensuring high standards of customer service.
* Post Management: Oversee the daily dispatch of fee earners’ post and DX.
* Departmental Meetings: Organize and prepare agendas, minutes, and data for key meetings.
* Diary Management: Manage scheduling and diary for the HOD to ensure optimal organization.
* Client Relations: Process client complaints efficiently and professionally.
* Billing Preparation: Coordinate with fee earners to gather billing information for accurate billing cycles.
* Financial Coordination: Collaborate with the Accounts team on financial forecasting, billing, and reporting.
* Team Collaboration: Lead administrative meetings with fee earners to drive improvements and provide feedback to the HOD.
* Business Development: Organize and lead monthly business development meetings to foster department growth.
* Debt Management: Assist in reducing aged debt by collaborating with fee earners to enhance financial performance.
* Compliance & Efficiency: Conduct audits, ensure compliance with standards, and suggest process enhancements.
* Project Assistance: Support the HOD with department-wide initiatives and lead special projects as needed.
* General Support: Serve as the primary contact for administrative tasks, including answering calls and covering holidays.
Required Skills & Qualifications:
* Proven experience in a similar role, ideally within a legal or professional services environment.
* Strong understanding of administrative processes and the ability to identify and implement improvements.
* Excellent organizational and time management skills.
* Strong communication and interpersonal skills, capable of managing client relations and internal team interactions effectively.
* Proficiency in office management systems and software.
Benefits:
* Competitive salary based on experience.
* Bonus scheme.
* Free car parking.
* Comprehensive benefits package including pension, enhanced maternity and paternity pay, 25 days holiday plus an additional day for Christmas closure, and Perkbox benefits.
* Opportunities for professional development in a supportive and dynamic team.
If you are ready to make a significant impact in a rewarding environment, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this Family Operations Manager position to Mark Watts, your local legal recruitment specialist consultant.