Overview
Join to apply for the Front of House (Maternity Cover) role at Plus X Innovation.
The range is provided by Plus X Innovation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Salary range: £24,600 - £26,000 per annum, dependent upon experience
Location
Location: Slough
Reporting to: Location Manager
Fixed Term Contract: September 2025 – July 2026 (maternity cover)
What you will do
* Run the front of house experience at Plus X Innovation Slough hub, creating a welcoming and professional environment for members.
* Deliver customer service duties and support the Location Manager in the smooth running of the Front Desk.
* Manage the front desk inbox and phone line, respond to or forward all incoming queries, and record information in the CRM system.
* Assist members with parking and travel needs, advising on alternative options where appropriate.
* Work with the location team to deliver events; be the face of Plus X Innovation events and inform members about what is on.
* Assist with general administration and billing; manage lockers revenue (audit, management, and billing) and membership spot checks.
* Manage the small meetings calendar; book and set up meeting rooms and facilities for members and guests, and perform spot checks of room usage.
* Report facilities or operational issues to the relevant persons.
* Open and close Front of House areas and conduct daily building walk-arounds.
* Handle post and deliveries for the building and manage stock of consumables.
Key results
* Drive excellent customer service delivering on the NPS score.
* Contribute to retention and acquisition targets.
Key Responsibilities
* Front desk management and a positive meet-and-greet experience for all members and guests.
* Respond to front desk and meeting room queries promptly, seeking support as needed.
* Handle queries via inbox and phone line; record information in CRM.
* Support members with parking and travel needs; advise on alternatives where necessary.
* Collaborate with the location team to deliver events and communicate offerings to members.
* Administration, billing, lockers revenue, and membership spot checks.
* Book and set up meeting rooms and facilities; monitor room usage.
* Report facilities or operational issues; conduct daily building walk-arounds.
* Post handling and deliveries; manage stock of consumables.
Skills & Experience
Our Ideal Candidate:
* Experience from a flexible office or hospitality background
* Strong team player with collaboration across disciplines
* Strong relationship-building, motivation, and prioritisation skills
* Strong interpersonal skills to engage and communicate effectively
* Ability to deliver first-class customer service
* Strong organisational skills to manage multiple tasks efficiently
* Essential administrative experience, including accurate and timely email management
Personal & Team Responsibilities
* Provide a good role model for the team and project a positive image to internal and external contacts.
* Understand members' day-to-day business requirements.
* Demonstrate the Company’s culture, values and behaviours.
* Take responsibility for own self-development on a continuo
Perks and Benefits
* 25 days holiday plus bank holidays and an extra day off for your birthday
* 2 volunteering days per year
* £250 per year to spend on personal development and/or wellbeing
* Opportunity to be trained as an accredited mental health first aider
* Access to Health Assured Employee Assistance Programme and wellbeing resources
* Part of YellowNest which supports nursery-aged childcare (Tax and NI free)
* Pension scheme up to 9% total contribution
* Focus on learning and development; growing company with growing opportunities
* Collaborative environment with a non-hierarchical culture
* Regular all-company meetings – fortnightly and quarterly
* Seasonal socials and team-building events
* Regular all-team surveys to check on team happiness
Plus X Innovation is committed to inclusive and diverse teams. We support and encourage diversity to unlock potential and drive innovation. We believe in equal opportunities and are committed to a fair and accessible recruitment process. If you have any questions or require assistance during the application or interview process, please contact Harriett, our Finance and Operations Manager: Harrietttaylor@plusxinnovation.com
Employment details
* Seniority level: Not Applicable
* Employment type: Contract
* Job function: Administrative and General Business
* Industries: Office Administration
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