Job Overview This critical role is responsible for safeguarding company revenue by ensuring the accuracy and completeness of our billing processes. You will play a key role in ensuring revenue accuracy and complianceby validating billing, identifying and investigating revenue leakage points within our customer billing estates, contributing directly to the company's financial health. The team is small but commercially focussed, forward thinking, and interacts with all the operational teams, customers and vendors. Interaction with the business is key. You will receive full support but will be expected to work under your own initiative. Personal motivation and organisational skills are essential. Key Responsibilities: Activities to include, but not limited to: Accurately complete customer billing on a timely basis to maximise cash flow. Ensure new customer charges are applied accurately to their estate. Investigate billing anomalies, unbilled revenue, and incorrect charges, tracing issues back to their root cause. Monitor and analyse revenue streams to identify discrepancies, risks, and opportunities for recovery or optimization. Work proactively to prevent billing errors and ensure all chargeable services are correctly captured and billed. Collaborate with cross-functional teams (e.g., IT, Product, Sales, Operations) to identify revenue leakage points, resolve any discrepancies or issues related to service termination Support investigations into revenue leakage and recommend corrective actions. Verify that all services are correctly ceased in the billing system and that final charges/credits are applied accurately. Contribute to the continuous improvement of revenue assurance processes, tools, and methodologies. Essential Skills: Excellent analytical, problem-solving, and critical thinking skills. High level of attention to detail and accuracy. Strong communication skills, both written and verbal, with the ability to explain complex issues clearly to technical and non-technical audiences. Ability to work independently and collaboratively in a fast-paced environment. Proactive approach to identifying and resolving issues. Proficiency in data analysis tools (e.g., Excel). Desirable Skills (Optional): Experience with specific billing platforms, preferably Sage and Tekton. Knowledge of fraud detection techniques. Benefits: Company pension scheme (Salary sacrifice) Death in service benefit (4 x Annual salary) 25 days holiday plus public holidays, plus 3 days for Christmas closure and your birthday off 4 Days working from the office, 1 day remote On-site parking Bupa CashPlan Social calendar (including Summer BBQ and Christmas Party) Employee Assistance Program VCG Learning Academy Customer Experience: VCG is committed to delivering the best experience to its customers, to enable them to succeed and grow with us as their partner. Delivering excellent Customer Experience is something that affects all departments and all employees. As a VCG employee, you are responsible for ensuring that we maintain a good relationship with our customers, maintain our Customer Experience partner accreditations, and support your colleagues in their roles in delivering customer success. You are expected to undertake any relevant training for Customer Experience promptly and follow continual improvement processes to identify opportunities to develop customers experience with VCG. Equal Opportunities: We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. Right to Work: Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK