Job Title: Front of House Manager at Lydgate Lodge
From rotas and timesheets to being the first point of contact for new residents, the Front of House Manager position at Lydgate Lodge is a varied and busy role. We are seeking a dynamic and enthusiastic individual with a keen eye for detail who thrives in a fast-paced environment.
This role is ideal for a dedicated administrator with strong relationship-building skills, seeking a challenging yet rewarding career. Experience in care is not necessary; we will provide comprehensive training to help you succeed and confidently promote what makes our homes great places to live. As our business grows, there will be opportunities to develop your role further, with our support.
Ideal Candidate:
1. Ownership Mindset: Proactive, takes initiative, and committed to delivering high-quality work.
2. Customer-Focused: Passionate about helping others and providing outstanding customer care with a friendly and empathetic approach.
3. Administrative Skills: Highly organized, detail-oriented, and efficient in managing multiple tasks to ensure smooth operations.
4. Relationship Builder: Excellent interpersonal skills with a positive attitude and strong communication abilities.
5. Sales Savvy: Basic understanding of sales principles with enthusiasm for supporting business development.
About HC-One
At HC-One, kindness is a core value. We believe caring for people means caring about what matters most to them, supporting them to lead their best lives.
We promote five key qualities in our team members, known as Kindness the HC-One Way:
- Curious: asking questions and seeking understanding.
- Compassionate: walking in others' shoes.
- Creative: using imagination practically.
- Courageous: supporting residents to live their desired lives.
- Counted on: dependable and reliable.
We foster an inclusive workplace where everyone feels valued and can be themselves, reflecting the diverse communities we serve.
Our dedicated team strives to deliver outstanding care, and we support their professional and personal growth through clear career pathways, CPD, and postgraduate programs. HC-One invests in its staff with opportunities for progression into regional and national roles.
Safeguarding is everyone's responsibility. You must be able to recognize signs of abuse, harm, or neglect, and know how to respond appropriately, including escalation procedures. All colleagues will receive safeguarding training relevant to their roles.
We offer full training and a range of benefits to support your well-being and career development, including:
* Higher than average pay rates
* Paid Enhanced DBS/PVG
* Free uniform
* Company pension scheme
* 28 days annual leave including bank holidays
* Life assurance
* Learning and development opportunities, including qualifications
* GP online service for staff and children under 16
* Learning from experienced colleagues
* Colleague discounts at over 1600 high street stores
* Wellbeing support through an Employee Assistance Programme
* Purpose-built luxury home environment
* Free onsite parking and good transport links
* Refer a friend scheme
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