HEAR CARE CENTRES BRANCH COORDINATOR, Yeovil
LOCATION- Yeovil
REPORTS TO- Area Manager
Patient & Practice Support Administrator
* To assist with administration duties such as returned mail and ensure customer records are updated accordingly
* To make customer follow up calls after purchase and non-purchase customer calls.
* To assist the business with ad hoc campaigns and projects
* To delight our patients through best in class customer service & care.
Practice Receptionist
* To support the running of the reception desk at our Hearing Centre
* To ensure all patients are greeted and made to feel welcome
* To run and organise the diaries of the clinicians.
PRINCIPLE DUTIES AND RESPONSIBILITIES
* Deal directly with customers by telephone
* Opening & closing of the practice
* Taking payments & banking
* Sort and distribute post
* Book appointments for customers
* Promote and offer the best services we have to offer
* Respond promptly to customer enquiries
* Obtain and evaluate all relevant information to handle product and service inquiries
* Provide pricing information
* Record details of inquiries, comments and complaints
* Record details of actions taken
* Prepare and distribute customer activity reports
* Maintain customer databases
* Manage administration
* Communicate and coordinate with internal departments
* Pro active support in diary management and telephone communication with the core THCP business.
* Follow up on customer interactions
* Provide feedback on the efficiency of the customer service process
* Maintain high standards at all times of personal appearance, timekeeping, attendance and respect of company property
* Operate in line with company policies, procedures and current legislation at all times
* Engage with the local community
* Carry out in practice hearing aid repairs & communicate efficiently with suppliers & manufacturers.
EDUCATION AND EXPERIENCE
* Knowledge of customer service principles and practices
* Knowledge of relevant computer applications
* Ability to type
* Numeric, oral and written language applications
* Product knowledge
KEY COMPETENCIES
* Interpersonal skills
* Communication skills - verbal and written
* Listening skills
* Problem analysis and problem-solving
* Attention to detail and accuracy
* High energy levels
* Self-motivated
* Data collection and ordering
* Customer service orientation
* Adaptability
* Initiative