* IT Operations Manager
* Leeds (2-3 days remote working per week)
* c£50,000 to £55,000 per year
* Plus excellent company benefits and incentives
The Opportunity:
Our client is currently looking for a hands‑on IT Operations Specialist for their Leeds based IT team. You will have an excellent understanding of implementing ITIL practices and service management frameworks, as well as having direct responsibility for the management of teams delivering company services. You will have proactive line management skills to ensure that teams consistently deliver a high level of service across infrastructure, applications, and end‑user support.
Skills and Experience:
* Strong experience working in an IT Manager/Operations lead role
* In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow, etc.)
* Experience with change management planning and documentation
* A deep understanding of escalation actions, processes and reporting
* Extensive exposure to release and deployment management processes
* Ability to manage senior level stakeholders and end clients
* Experience with managing teams of IT professionals
Role and Responsibilities:
* Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications, and end‑user support
* Ensure timely resolution of incidents and problems. Lead root cause analysis and implement preventative measures
* Collaborate with Programme Delivery and Change teams to ensure smooth transitions and minimal disruption to services
* Identify opportunities to enhance service delivery, reduce costs, and improve user experience
Applications:
Please contact James here at ISR to further explore the range of opportunities we have available in the transport technology arena as we are partnered with a number of the significant players in the sector that are driving innovation, change and transformation providing excellent opportunities for you to develop your career?
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