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My client is a well-established IT firm offering highly effective, reliable, and affordable IT services for businesses across the UK since 2002. They are now seeking an enthusiastic and motivated 1st/2nd Line Support Technician to join their team based in Hampshire.
The successful candidate should have at least two years of experience in an IT Technician role and be able to work independently and as part of a team.
Position Responsibilities:
* Manage and support SME clients' IT hardware and networks
* Attend client sites within Hampshire, Sussex, and Surrey (pool car provided)
* Provide remote and telephone-based support
* Build rapport with existing and new clients
* Deliver first-class technical support to client accounts at all times
* Stay updated with new technology and knowledge
Position Requirements:
* Clean driving license – essential
* Ideally 2+ years of experience in an IT support role
* Working knowledge of Microsoft Server 2003 to current (Mac & Citrix preferred)
* Ability to work productively within a team of 8
* Previous experience supporting IT networks and various client accounts
Remuneration and Benefits:
* Monday to Friday working week
* Extra holiday days based on length of service: 1 extra paid holiday per 2 years
* Paid day off for your birthday
* Option to buy up to 5 extra holiday days per year
* Two full volunteering days per year
* Day off for your child's first day at school
* 50% paid up to £100 for one-off physical challenge events
* Gym attendance paid up to 50% per month
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