We have a fantastic new vacancy for a Full Time, Permanent Night Auditor at Courtyard by Marriott Edinburgh West
Courtyard by Marriott Edinburgh West is a 160-bedroom hotel situated on the leafy Heriot-Watt University campus, featuring a state-of-the-art lobby and 'The Avenue' at its center. The hotel is managed by Lighthouse Hotel Management, the operational arm of the Molo Hotel Group.
Job Description:
As the Night Auditor, you will play a pivotal role in creating memorable experiences for our guests while ensuring the smooth operation of our reception desk overnight. Your shifts will be from 10:45 pm to 7:30 am on a rotational basis, working 5 out of 7 days, including weekends.
Responsibilities:
* Front Desk Excellence: Provide outstanding customer service, welcoming guests warmly and ensuring they feel valued from the moment they arrive.
* Guest Engagement: Greet guests with a smile, anticipate their needs, and go above and beyond to make their stay memorable.
* Problem Solving: Handle guest requests and complaints efficiently, turning challenges into opportunities to demonstrate our commitment to guest satisfaction.
* Collaboration: Work closely with the daytime reception team to ensure seamless guest experiences through proper handovers and teamwork.
Requirements:
* Willingness to work unsociable hours.
* Previous experience in a similar role is desirable but not essential, as full training will be provided.
* Excellent communication skills in English, both verbal and written; additional languages are a bonus.
* A passion for delivering exceptional guest service with a friendly and approachable manner.
* Strong organizational skills and the ability to multitask in a fast-paced environment.
* Proficient computer skills, including knowledge of hotel management systems.
* Flexibility to work varying shifts, including weekends and holidays, as the hotel operates 24/7.
What's in it for you:
* Competitive salary and opportunities for career growth within Lighthouse Hotel Management.
* Enhanced benefits, including 24/7 access to an online GP.
* Extensive training and development programs.
* Employee, Friend & Family discounts on hotel stays and dining.
* A vibrant, inclusive work environment with a diverse team.
* Recognition programs to celebrate achievements.
* Uniform and meals provided during shifts.
* Death in Service benefit for contracted employees.
* And many more benefits!
Join our team and immerse yourself in a world of hospitality and excitement. Be part of an extraordinary journey where you'll create lasting memories and experiences. Apply now and contribute to our hotel's success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
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