About The Role
Team- Customer ServiceDivision, Member Care
Working Pattern- We offer 40 hour week contracts between,Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) .A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home.
We are flexible with avariance of hoursavailable so just ask when we talk to you.
Salary / Bonus- We offer a starting salary of £27,210. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month!
Holiday Allowance-25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year
What will you do as a Customer Service Adviser in Member Care?
We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members.Youll be taking inbound calls from customers going through an emotional timein their lives.
The ideal candidate will live and breathe our Customer Charter.They will need to showempathyand be resilient when supporting our members through their health concerns. They will takeownershipof queries and beproactivewhen looking for solutions. They will b...