Sure City is proud to offer an exceptional opportunity for a Security Manager to lead operations at one of central London's most prestigious sites, located in the W1S area. This high-profile environment demands excellence in safety, service delivery, and presentation—qualities that define Sure City's reputation in the luxury security sector.
We are seeking a strategic and hands-on leader who can oversee all aspects of site security, team performance, and client satisfaction. The ideal candidate will combine operational expertise with a polished, professional presence and a commitment to service excellence.
This role includes oversight of high-value retail environments, including boutiques representing globally renowned luxury brands and timepiece houses. Discretion, leadership, and a proactive approach are essential to maintaining a seamless and secure client experience.
Position Details
Role: Security Manager
Location: London (W1S)
Pay Rate: Competitive (based on experience)
Hours: 48 hours per week
Shifts: Mixed rota including days, evenings, and occasional weekends, aligned with site requirements and event schedules
Key Responsibilities
* Lead and manage a team of Security Officers, ensuring consistent performance, presentation, and professionalism
* Act as the primary point of contact for client liaison, incident escalation, and operational coordination
* Oversee daily security operations, including patrols, access control, CCTV monitoring, and event coverage
* Ensure full compliance with SIA regulations, site protocols, and Sure City standards
* Conduct regular site audits, risk assessments, and performance reviews
* Prepare and review incident reports, shift handovers, and operational documentation
* Support recruitment, onboarding, and training of new officers
* Manage rota planning, shift coverage, and team welfare
* Respond to emergencies and lead incident resolution with calm authority
* Maintain high visibility across the site, fostering a culture of vigilance and service excellence
Requirements
* Valid SIA Door Supervisor Licence (CCTV Licence desirable)
* Minimum 3–5 years of supervisory or managerial experience in the security industry
* Strong leadership, communication, and interpersonal skills
* Proven ability to manage teams in high-end, client-facing environments
* Excellent report writing, IT proficiency (Word, Outlook, Excel), and incident handling
* Physically fit and able to support patrols and operational duties when required
* Professional appearance and confident demeanor
* Flexible and responsive to changing site needs, including events and VIP visits
* Desirable: First Aid qualification, ex-Army or ex-Police background, experience in luxury retail or hospitality settings
Job Type: Full-time
Pay: Up to £47,424.00 per year
Experience:
* security manager/supervisor: 3 years (required)
Language:
* English (required)
Licence/Certification:
* SIA Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person