Overview
Role: Customer Service Advisor
Location: Halesowen (B62)
Salary: £26,740
Working Hours: 37.5 hours per week, Monday to Friday 09:00 – 17:30, 1 in 4 Saturdays 10:00 – 14:00
About Acorn Insurance And MyPolicy
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
MyPolicy is a specialist division of Acorn dealing with Telematics. Our approach is simple – to help you become a safer driver so you pay less.
About the Role
As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.
What you will be doing
* Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
* Use MyPolicy systems to enter customer data to a high standard of accuracy.
* Validate and process new customer accounts, assisting customers with any account-related enquiries.
* Maintain a strong and up-to-date working knowledge of all processes relating to relevant products and services.
* Work collaboratively with your peer group and other colleagues, sharing best practice.
* Identify opportunities to add value to the customer and build loyalty through promoting MyPolicy products and services where appropriate.
* Provide administrative support to ensure activities related to customer accounts are carried out in a timely manner and records are maintained.
* Establish and communicate high standards of customer service in line with the company’s values and culture.
* Identify and escalate to your line manager any key customer-impacting issues to achieve greater business-wide success.
* Maintain effective working practices in a team environment, ensuring compliance and service delivery standards are in line with quality and regulatory requirements.
* Contribute to an open and honest culture within teams through collaborative and supportive working.
* Support a culture of continuous improvement for customer experience and operating systems.
* Liaise with relevant stakeholders across the business to instigate and influence positive change.
What we’re looking for
* Strong communicator
* Effective decision maker in a fast-paced environment
* Passion and commitment to providing quality customer service
* Team player
* Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise
* Pro-active and well organised
* Adaptable
* Computer literate and proficient in MS Office
* Accuracy and attention to detail
* A desire to develop own skill sets
All roles are subject to DBS and Financial checks; any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their Graduate/Post-study work visa. We are unable to provide visa sponsorships.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Insurance
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