Job overview
The Bronte/Lawrence Units provide nurse led outpatient services to patients requiring a variety of treatments, including Blood transfusions, Platelet transfusion and Venesections.
We also provide intravenous therapies, including specialist treatments such as immunoglobulin, bisphosphonates and biological therapies.
We have a great team of staff and we consistently receive a 100% recommendation of good/very good from our patients friend and family survey.
Our staff gain job satisfaction from providing vital treatments for our patients, many of whom regularly attend our service. This enables a positive therapeutic relationship between patients and staff.
The role of the Unit Clerk at the Bronte/Lawrence Units is to act as Unit Receptionist whilst providing clerical support to clinical staff based on the Units, including the receipt and resolution, where possible, of enquiries from patients, visitors and staff.
Main duties of the job
The Unit Clerk will work over three days and:
-be the key point of contact for patient and staff enquiries via a variety of routes both internal and external to the Units
-respond to routine issues arising from queries and escalate any concerns to Line Manager where appropriate
-undertake basic clerical tasks, for example, production and issuing of already prepared standard and routine letters, distribution of incoming/outgoing post, photocopying and completion of standard Forms/Returns.
-collates all relevant patient records, for example case notes and investigation results, ensuring their availability for Clinical staff when required and be responsible for the maintenance of relevant filing systems
-input data to relevant computerised databases, and interrogate such databases for standard information on both a regular and ad-hoc basis
Interviews for this position will be held in person only and remote interviews will not be available
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
1. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
2. 27 days holiday rising to 33 days (depending on NHS Trust service)
3. A variety of different types of paid and unpaid leave covering emergency and planned leave
4. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
5. NHS Car Lease scheme and Cycle to Work scheme
6. An extensive range of learning and development opportunities
7. Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
To find out more about what it is like to work for our Trust please visit the following link:
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Qualifications
Essential criteria
8. Educated to GCSE level or equivalent. Maths and English at C or above or equivalent qualification/demonstrable experience
9. Computer literacy skills to RSA2, NVQ 2 or equivalent
Desirable criteria
10. Previous Office Experience
11. Experience (1 year minimum) in Office/Administrative role.
12. Experience of dealing with confidential information.
Skills
Essential criteria
13. Able to organise and prioritise own workload.
14. Ability to function effectively as part of a team
15. Possess sound communication skills.