Service manager

Location: Sheffield Job Type: Contract Industry: Business Transformation Job reference: BBBH418229_1755696714 Posted: about 2 hours ago

Role Title: Service Manager
Location: Sheffield
Duration: 31/12/2025

Rate: £250 per day - PAYE via Umbrella only


Responsibilities:

1. Responsible for improving system availability, latency, performance, efficiency, change management, monitoring, emergency response
2. Participate in production deployment & configuration of the application as needed.
3. Proactively participate in resolving the issue before they impact production / client
4. Work in 24*7 support model (on rotation basis)
5. Manage and coordinate across teams during production activities & issue resolution.
6. Identify the system improvement opportunities based on tracking product support requests or repetitive issues and makes recommendations to development and engineering on potential solutions.
7. Possess/upskill knowledge of banking domain including but not limited to Cards, Payments, Lending and Onboarding.
8. Coordinate with Engg / QA team to get permanent fix identified / deployed for reoccurring issues.
9. Encourage building database of known issue & their troubleshooting steps.
10. Conduct post-incident reviews


Minimum Qualifications:

11. Must have experience on cloud (preferably Google Cloud Platform), Kubernetes.
12. Must have worked on micro-services architecture, implementation & deployments.
13. Must have understanding (good if Hands-on) on DevOps, Jenkins, CI/CD.
14. Should have working knowledge on Nexus3, GitHub, JIRA, Mule, APM tools
15. Strong communication and interpersonal skills
16. Command over distributed applications/enterprise applications and possesses good knowledge on GCP, API/Micro services
17. Possess/upskill knowledge of banking domain including but not limited to Cards, Payments, Lending and On-boarding


Preferred Qualifications:

18. Certification on GCP and Kubernetes and ITIL is plus point.