About Wonderbly
At Wonderbly, our mission is to connect the world through the magic of personalised storytelling. We create beautifully crafted books that inspire boundless self-belief in children and celebrate love in all its forms. To date, over 10 million readers have discovered themselves at the centre of their own stories.
We’re an award-winning brand and now proudly part of the Penguin Random House group, operating at the intersection of print-on-demand, personalisation, and direct-to-consumer e-commerce. Our products are sold across the world, reaching children and families globally.
Based in Farringdon, London, we’re an independent team of 65+ multidisciplinary creatives, technologists, and storytellers. We combine big-company ambition with small-company energy — and we like to think that’s what makes Wonderbly such a special place to work.
We offer a fun, flexible, and supportive work environment, including perks such as flexible office hours and hybrid working, up to five weeks of remote working per year, private healthcare, a personal training and development budget, a dog-friendly studio, and regular team lunches, socials, and more.
Life as a Product Operations Executive
We’re looking for a Product Operations Executive to join our Product team. Reporting to the Product Operations Lead, you’ll work cross-functionally to help deliver an exceptional user experience on wonderbly.com.
Your work will span new product launches, merchandising, website optimisation, A/B testing, and key product initiatives, giving you plenty of opportunity to get hands-on and make a real impact.
Merchandising
* Act as the main website owner for Homepage, Navigation, Search, and Product listing pages across all markets.
* Continuously optimise for seasonality, performance, and customer experience.
* Brief new product listing pages to keep the product catalogue up to date.
* Monitor and troubleshoot website errors related to merchandising areas.
Campaigns
* Plan and execute website campaign deliverables, leveraging insights from past performance and current trends.
* Partner with the Trade team to run promotional campaigns on-site.
* Propose A/B testing ideas and identify optimisation opportunities across key user journeys.
* Collaborate with the Content Ops Coordinator to deliver on-site communications for Last Order Dates (LODs).
New product launches
* Set up product pricing for new launches.
* Define website and search attribution, ensuring products appear correctly on PLPs, search results, and filters.
* Maintain accurate product mapping in ContentSquare and other analytics tools.
User experience & optimisation
Support the A/B testing roadmap, including setting up test variants in the CMS and Optimizely.
Contribute to test analysis and share insights to inform future improvements.
Requirements
A little bit about you
* You bring curiosity, courage, and kindness to everything you do.
* You demonstrate a keen interest in e-commerce and product.
* You bring excellent attention to detail and rigour to your work.
* You’re confident working across multiple technology platforms.
* You demonstrate strong communication, teamwork, and organisational skills.
* Merchandising / experience in online retail would be advantageous
Benefits
First and foremost, you should join Wonderbly because of the work we do. We’re on a mission to bring our meaningfully personalised products to everyone around the world. You’ll be surrounded by creative, self-motivated people inspired by this exciting mission.
* A salary of up to £28,000 per annum.
* 28 days holiday, plus 8 bank holidays
* Up to 5 weeks fully remote working per year
* Hybrid working (3 days per week in office, 2 days remote)
* Regular Yoga classes and mental health support with Spill
* 1 fully paid volunteering day a month
* Personal training allowance
* Monthly lunch and learn sessions with guest speakers and regular team socials
* Health insurance
* Subsidised gym membership
* Cycle To Work scheme
* Pension scheme with matched contributions
* Heaps of snacks, drinks, and comforts in our fully-stocked kitchen
* Clubs for bookworms, runners, gardeners, aspiring poets and much more
* We love having dogs in the office (well-behaved ones anyway)