Overview
German Customer Service Representative - (Hybrid, mostly remote)
Location: Cambridge (Remote and 1 x per month in the Office)
Client Profile:
Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities
* Answering calls from existing and new customers
* Proactively dealing with all queries relating to the business
* Taking orders and bookings via external and internal calls
* Managing email queries
* A professional approach with the ability to build rapport with each customer
* Demonstrating extensive knowledge on all product ranges
* Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position, will have the following competences:
* Previous experience in a similar role (but not essential)
* Customer service experience (but not essential)
* Self-motivated, with a ‘can do’ attitude
* Attention to detail with high level of communication skills is essential
* German Fluent
* Computer literacy
* A passion to deliver the highest quality for our client’s customers
Shifts
Different shifts available:
* Shift 1 - 5 week rotation (Late Sat) - £26,575
o Week 1: Monday to Friday. 07:00 – 15:15
o Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00
o Week 3: Monday to Friday. 11:00 – 19:15
o Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00
o Week 5: Monday to Friday. 11:45 – 20:00
* Shift 2 - 5 week rotation (Standard) £26,500
o Week 1: Monday to Friday. 07:00 – 15:15 UK Time
o Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
o Week 3: Monday to Friday. 11:00 – 19:15 UK Time
o Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
o Week 5: Monday to Friday. 11:45 – 20:00 UK Time
* Shift 3 - 2 week rotation £26,400
o Week 1: Monday to Friday, 09:45 – 18:00 UK Time
o Week 2: Monday to Thursday, 09:45 – 18:00 UK Time & Saturday, 08:00 – 16:15 UK Time
Additional benefits
* Contributory pension scheme of up to 6%
* Opportunity to buy & sell holiday
* Gym membership discounts
* Contributory hospital and health cash plan
* Cycle2Work scheme
* Eye care vouchers
* Free monthly nutritional and personal care products
* Life assurance
* Discounts at leading brands and retailers
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