Overview
GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions. As the first point of contact at our depots, the Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
Responsibilities
* Processing all hire desk administration including customer and supplier queries
* Managing a variety of small and national account orders in a fast-paced environment
* Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
* Interacting with sales and workshop teams to deliver bespoke pumps solutions to our customers
* Resolving customer complaints and supplier issues efficiently
Qualifications/Experience
* Previous experience working within a high-volume hire desk role is desirable however full training would be provided
* Excellent customer service skills
* Effective communicator with strong organisational skills and attention to detail
* Proficient IT skills with working knowledge of MS Office including Outlook and Excel
* Strong team player with the ability to work to own initiative
* Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
Benefits
* Competitive salary and bonus scheme
* Up to 25 days annual leave plus bank holidays
* The option to buy up to 5 days additional leave
* Contributory Pension Scheme
* Life Assurance
* Employee Welfare Fund (Company-funded social events)
* Cycle to Work Scheme
* Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
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