About the apprenticeship
Duties
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Additional information
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Requirements
Qualifications
GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject.
In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.
'Equivalent' grades include:
BTEC first diplomas and certificates
OCR Nationals
Key Skills Level 2
NVQs
Essential Skills (Wales)
Functional Skills Level 2
Core Skills (Scotland)
We accept predicted grades and conditional offers can be made based on predicted grades.We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your Apprenticeship.
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
Skills
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your Apprenticeship.
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Inspiro Learning
Qualification
Level 2 Customer Service Practitioner
Disability confident
Is this employer disability confident: No
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Regent Garage Volkswagen
Regent Garage
Caernarfon Road
Criccieth
LL52 0AP