EPW2
Job Title: Branch Assistant
Location: Kendal
Hours of Work: Monday- Friday: 07:30-17:00
About the Business
SBD runs over 75 trade counters nationwide, supplying specialist plastic building products like fascia, guttering, drainage systems, and cladding. With branches across the UK and a wide-ranging customer base—from major housebuilders to DIYers—we deliver outstanding service through knowledgeable staff and strong logistics. Our well-established branch brands include: National Plastics, Quay Plastics, Shepherds, Magden, Saltire, Nu-stock, SBS, Venture, PBS, Accrington Plastics, and Scotplas.
Job Purpose: To support the day-to-day operations of the branch by delivering exceptional customer service, maintaining operational standards, and undertaking multi-drop delivery duties. This role is primarily driving-focused, making a full UK driving licence essential.
Key Accountabilities:
1. Provide excellent customer service at the trade counter and during deliveries.
2. Support the team in upholding cleanliness, safety, and presentation within the branch and warehouse.
3. Carry out multi-drop deliveries safely and efficiently, ensuring customer satisfaction.
4. Work closely with colleagues to meet branch sales and service targets.
5. Assist in maintaining health and safety compliance across all areas of branch operations.
6. Step in to support in-branch duties as required during peak times or staff absence.
Role Requirements:
7. Full, valid UK driving licence is required.
8. Previous multi-drop experience is desirable but not required.
9. Forklift truck licence preferred, though training will be provided if necessary.
10. Basic IT literacy and good organisational skills.
11. Willingness to learn and support in all operational areas of the branch.
12. Experience in a trade counter environment and/or previous driving roles is advantageous but not essential—attitude and motivation matter most.
Personal Attributes:
13. Friendly, enthusiastic, and ready to be a team player.
14. Positive, can-do approach and willingness to take on varied tasks.
15. Confident representing the company while on deliveries.
16. Reliable, punctual, and committed to delivering a high standard of work.