Digital Services Business Manager
Location: Northern England & Scotland (Northeast, Yorkshire & the Humber, parts of the Northwest and Scotland, including the Central Belt, Borders, Highlands and Islands).
Salary: £39,000 - £40,000 base salary plus bonus up to £7,000‑£15,000.
Benefits: Company car and exceptional benefits.
Hours: Monday to Friday, 37.5 hrs per week.
Role: Field‑based role with a large and varied territory. Responsible for recruiting veterinary clinics to Royal Canin’s digital recommendation services, driving product adoption, and ensuring partners are engaged and proficient with digital tools.
Key Responsibilities
* Identify and prospect new business opportunities to expand the digital footprint.
* Drive the recruitment of veterinary clinics to the digital recommendation service and increase use of digital platforms.
* Educate and train veterinary staff on the functionality and benefits of digital systems.
* Effectively manage a territory of up to 750 accounts, including independent and corporate veterinary clinics, hospitals, and charities.
* Collaborate closely with internal teams (Veterinary Business Managers, Marketing, Key Accounts) to deliver a seamless customer experience and achieve business objectives.
* Represent Royal Canin at trade shows, seminars, and conferences as a brand ambassador.
* Gather and report on market intelligence, including competitor activity and customer feedback, to help shape strategy.
Qualifications
* Proactive, results‑driven individual with passion for digital technology and the veterinary industry.
* Professional qualification in IT, science, or related field.
* Knowledge and experience working with digital systems.
* Strong planning and problem‑solving abilities with a customer‑focused mindset.
* Strong presentation, communication and IT skills (proficient in Microsoft Word, Excel, PowerPoint, etc.).
* Driver’s license with clean driving record.
Desirable Experience
* Proven track record in sales or account management.
* In‑depth knowledge or direct experience of the veterinary industry.
Benefits
* Private healthcare and equal parental leave.
* Generous pension (up to 9% contribution).
* Life assurance (4x salary).
* EV salary sacrifice scheme.
* Gym membership and wellbeing support.
* Annual leave starting at 24 days, rising to 32 days with service.
What You Can Expect from Mars
* Work alongside 130,000+ associates worldwide guided by the Five Principles.
* Be part of a purpose‑driven company shaping "the world we want tomorrow".
* Access world‑class training and development from day one.
* Join a company with an industry‑leading salary and benefits package.
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