District Branch Manager at Panasonic Appliances Refrigeration Systems de México S. A. de C. V.
You will manage all aspects of a service and installation organization, driving operational excellence and continuous improvement through special projects. You will have P&L responsibility to achieve Branch Financial Model targets, oversee sales of service and install product offerings, and lead the development of staff. You will report to the Director of Operations.
Responsibilities
* Oversee internal and external customer satisfaction, including identifying customer needs, investigating concerns, and providing executive‑level communication.
* Cultivate new business opportunities in current or adjacent markets to achieve growth and sustainability.
* Manage multiple branch operations to meet sales and operating income goals using balanced scorecard metrics to target improvements.
* Maintain an understanding of the Branch Financial Model and use it to manage the Service and Installation Department to an operating‑income target.
* Develop Territory Annual Operating Plan (AOP) and maintain forecast to achieve AOP targets.
* Develop and lead a team to facilitate an environment where employees are empowered to initiate process improvements within Branch Operations.
* Direct development for the district, including performance management, succession planning, and coaching.
* Develop and manage the safety culture and behaviors across all levels of the branch organization and external contractors, participating in safety committees, site visits, inspections, communications, and investigations.
* Collaborate with internal partners in Human Resources, Finance, Corporate Sales, and Safety to ensure compliance with policies, procedures, and regulations.
* Additional responsibilities as assigned.
Qualifications
* Bachelor’s degree required or 5+ years of applicable experience.
* Background in management/supervisory function, overseeing P&L responsibilities of multiple operations.
* Working knowledge of basic refrigeration or knowledge of commercial refrigeration and HVAC is helpful.
* Strong verbal and written communication skills.
* Ability to manage multiple competing tasks.
* Flexibility to work outside normal hours.
* Valid driver’s license and safe driving record.
* Travel within the region.
Benefits
* Health, Dental, and Vision Insurance
* 401k with company matching contribution
* Discretionary 401k company contribution
* Tuition Reimbursement Program
* Life/Disability Insurance
* Maternity and Paternity Leave
* Panasonic Employee Discounts
* 15 Days Paid Vacation and 12 Company Holidays
* Employee Assistance Program
* And more
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