The role of a Support Engineer within iomart is extremely varied, with no two days the same. Our Support Engineers take care of everything from infrastructure monitoring to server and firewall configuration, fault-finding, and incident management.
At iomart, we’re committed to creating a diverse and inclusive workplace. We also recognise your experience may not be perfectly aligned to all the criteria in the job ad. If you like the sound of this role, even if you don’t meet all the criteria, we encourage you to apply. You might just be the right fit for this or other roles.
Responsibilities:
You will provide first class technical support to our customers on a daily basis. Working as part of an established support team you will be part of iomart’s customer facing support team responding to customer support requests. This key support role is responsible for managing technical support requests and initial triage and troubleshooting of hardware, network, and application related issues across our customer base.
You will be working across a variety of different technologies and developing skills to resolve a wide range of customer issues, ensuring that a first-class support service is provided at all times.
Required skills:
If you are looking for the first step in your IT support career, want to work in a position that provides you with the opportunity to get experience using an unparallele...