The role of the Paediatric Cystic Fibrosis (CF) team coordinator will work within University Hospitals Bristol & Weston and be responsible for providing comprehensive administrative services and secretarial support to the Paediatric Cystic Fibrosis team. The role incorporates a wide range of duties underpinned by having a willingness to learn and understand the CF service it provides to its stakeholders. As a core member of the team, you will be expected to be proactive and take the initiative both individually and as part of the team. The post holder should have the ability to communicate and liaise with a broad range of contacts and to work under pressure to meet service requirements, actively contributing to the delivery of a high quality, safe and efficient service for children, young people and their families
Communication: Act as a key point of contact for staff across the Bristol Paediatric MDT, shared care teams and relevant services via phone and email.
Communicate effectively with patients, relatives and carers, demonstrating empathy and professionalism, including in challenging situations.
Manage and respond to queries promptly, keeping stakeholders informed and escalating issues to the team lead.
Patient Care: Maintain a caring, professional and empathetic approach when supporting patients, relatives and carers, including those who may be distressed.
Finance and Resources:
Maintain, order and/or receipt stationery and essential items, in line with Trust policies.
Maintain monthly finance data as required.
Assess quality, and identifying where improvements can be made.
Information Resources:
Edit and proof read clinical correspondence using the Trust’s digital dictation systems, ensuring accuracy and compliance with turnaround times.
Use Trust systems to manage patient information and demographics, and monitor shared inboxes and messages daily.
Keep up to date with departmental and Trust-wide communications.
Other:
Act with flexibility to utilise skills in other ways if appropriate or required by the line manager.
Maintain confidentiality and discretion and comply with the terms of the Data Protection Act 2018 as well as local and Trust policies at all time.
Attend training courses as required. Assist in training and supporting new members of the team.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.