Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.
About the team
Our Global SMB Learning & Development team is responsible for training our Sales and Operations colleagues, who serve SMB customers across the UK and ROI.
The team works closely with our internal and external stakeholders across the organization to enhance their knowledge and skills in line with our strategic goals and initiatives. Our aim is to drive a blended learning experience that is engaging, impactful and supports personal and professional growth.
What you’ll be doing
The Senior Sales and Operations Trainer will consult with our external partners and act as the liaison between the Partner and Worldpay. They will focus on managing relationships, identifying training needs, and designing and delivering training programs to our partnership colleagues. The role involves educating partnership employees on products and services and managing referral processes. Additionally, the trainer will act as a consultant to understand training needs, strengthen partnerships, deliver a seamless customer experience, and work closely with key stakeholders and subject matter experts. The trainer will also provide leadership and mentorship, participate in other L&D projects as needed, and continuously improve training programs by staying updated with industry trends and best practices.
What you’ll own
Training Development and Delivery :
Deliver onboarding and ongoing training, including advanced sales skills and compliance training
Plan and execute pre-course activities to align learning styles with objectives
Develop new programs and content to address specific needs
Use multiple delivery methods and media for training
Maintain instructor credibility and a safe learning environment
Administer assessments and continuously improve training effectiveness
Support leaders and employees with coaching and feedback tools
Consulting and Needs Assessment :
Act as a consultant to understand training needs and define key learning objectives
Consult with stakeholders and experts to set clear objectives and outcomes
Conduct observations to understand business strategy, processes, and needs
Research and compile relevant insights and data for business partners
Partnership and Collaboration :
Liaise between the P artner and Worldpay teams for seamless communication
Educate partner ship employees on Worldpay's products, services, and systems
Manage the referral process between partnership employees and Worldpay salespeople
Build and maintain strong relationships with key stakeholders at the partner ship
Monitor and analyse referral activities for improvement opportunities
Leadership and Mentorship :
Conduct coaching sessions to enhance team performance and professional development
Participate in stakeholder and leadership meetings as needed
Adhere to administrative responsibilities and company guidelines
Complete trainer certifications using adult learning methodologies
Additional L&D Activities and Projects :
Participate in and lead various L&D projects to support organizational goals
Collaborate with cross-functional teams to design and implement training initiatives
Stay updated with industry trends and best practices to continuously improve training program s
Evaluate the effectiveness of L&D activities and make recommendations for improvement
Contribute to the development of L&D strategies and policies.
What you’ll bring
Skills and Qualifications :
Minimum 5+ years’ experience in a Learning & Development role
Proven experience in sales and operations training
Strong facilitation skills in both classroom and virtual formats
Strong leadership and communication skills
Ability to analyse data and develop actionable insights
Excellent organizational and time management skills
Proficiency in training software and tools
Strong understanding of referral models and partnership management
Excellent interpersonal and relationship-building skills.
Ability to create and deliver engaging training content.
Proficiency in using training and CRM systems .
What we offer you
A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in the payment industry
Time to support charities and give back in your community.
Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Explore the benefits we offer to Worldpayers in the United Kingdom
My Health We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.
My Money We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.
My Lifestyle We offer Employee Assistance Programs to support through any changes that matter to you.
My Family Our family inclusion network offers support for Worldpayers raising families and caring for family members.
My Protection We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.
My Time Off We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
My Specialized Support We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.
My Specialized Support We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.
Application steps Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.
Application Review Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.
Interview with a Worldpayer This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.
Offer and Onboarding The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.
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