Overview
We are Calisen, we own and manage essential energy infrastructure assets that offer smarter energy for all. We’re creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values. Calisen is growing, and we now have an exciting opportunity to join us as a Customer Service Advisor working within our lively call centre as part of our Retentions team. This is a 6 month contract, full time hours (37.5 per week) from 12pm-8pm, working on a hybrid pattern from our Wigan Head Office.
Responsibilities
* Manage calls from suppliers and customers as part of the Retentions team and champion excellent customer service.
What We Are Looking For
* Good level of education (minimum GCSE level including English & Maths or equivalent).
* Excellent telephone manner.
* Experience in a fast-paced environment with previous customer service experience (ideally telephone-based outbound calls or customer facing).
* Computer literate with the ability to operate Microsoft Office.
* Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative.
* Good organisational and administrational skills.
What We Offer
* Competitive Salary: £24,570 (pro-rata) with annual salary reviews to recognise your efforts.
* Birthday Off: Celebrate your day, on us!
* Life Assurance: 4x your salary
* Enhanced Maternity & Paternity Leave: Supporting you through life’s biggest moments.
* My Rewards Platform: Discounts from hundreds of top retailers.
* Electric Vehicle Salary Sacrifice Scheme: Drive into a greener future.
* Medicash Health Expense Claims: Claim back on health costs and enjoy discounts.
* 24/7 Employee Assistance Programme: Because your mental health matters.
* Professional Growth Opportunities: Career development within a rapidly expanding market leader.
* Company Sick Pay: Support during health challenges.
* Pension Plan: Secure your future.
* Holiday Entitlement: 22 days + 8 bank holidays, increasing to 33 days with service.
Why Join Us?
* We’re a proud Real Living Wage employer, committed to fair pay and a thriving workplace.
* We celebrate diversity and are an inclusive, equal opportunity employer.
* Reasonable adjustments throughout the recruitment process available.
* All successful applicants will undergo reference, background, financial and criminal record checks.
* We are partnered with Cappfinity to deliver psychometric and situational assessments. If your application progresses, you’ll receive full details and support to complete the assessments.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Utilities
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