Job Description
Reed Technology is working with an established company based in Edinburgh, currently hiring an experienced 2nd / 3rd Line Network Engineer – LAN & Wi‑Fi (Aruba). This is a Permanent role, paying up to £55.000 / year with a predominantly home‑based work model, with occasional travel to the Edinburgh office and customer sites if required.
Key Responsibilities
* Diagnose and resolve complex network incidents, primarily related to wired and wireless infrastructure.
* Manage and progress fault tickets through to resolution within agreed SLAs.
* Perform root cause analysis and implement permanent fixes.
* Produce clear technical notes, incident reports, and documentation.
* Provide 2nd and 3rd line support for LAN and Wi‑Fi networks.
* Assist with the design, implementation, and optimisation of LAN and WLAN solutions.
* Carry out network changes in line with change management processes.
* Participate in customer meetings (remote and on‑site) to discuss incidents, designs, and improvements.
We're looking for someone with
* Proven experience in a2nd / 3rd line network engineering role.
* Strong knowledge of LAN and Wi‑Fi technologies.
* Solid understanding of: Switching & VLANs, Wireless standards (802.11), Network security fundamentals, Troubleshooting complex network issues.
* Experience supporting network‑related projects alongside BAU support.
* Experience in customer environments (MSP or enterprise).
* Relevant certifications (e.g. Aruba, Cisco, or equivalent).
* Hands‑on experience with Aruba networking products, including: Aruba Wireless Access Points & Switches, Aruba Airwave, Aruba Central, Aruba ClearPass.
Benefits
* Permanent contract.
* Salary up to £55.000 / year (DOE).
* Home‑based role for day‑to‑day work with occasional travel to the Edinburgh office or customer sites (primarily within Scotland).
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