Company Description · Grow your leadership strengths as F&B Operations Manager, where you will ensure outstanding operating results through exciting menu offerings and promotions, an engaged team and consistent guest satisfaction. Job Description Why work Fairmont Pacific Rim: · Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver · A competitive salary, starting from $87,000.00 per annum · An award-winning restaurant & lounge in a Food & Beverage division that promotes growth, cross-training and career development opportunities · Complimentary meal through our Colleague Dining Program · Travel reimbursement program for a TransLink monthly pass · Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler · Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements · Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements · Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program · Employee benefit card offering discounted rates in Accor worldwide · Learning programs through our Academies and the opportunity to earn qualifications while you work · Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city. · Opportunity to develop your talent and grow within your property and across the world! What you will be doing: · Overseeing all outlets, Lobby Lounge and Raw Bar, Botanist Restaurant, In Room Dining, Patio and Cabana Bar · Oversee all Recruitment, Training & Development, and Performance Management of the Food & Beverage division · Oversee all guest satisfaction metrics · Ensure service standards are meeting Forbes Five Star Standards · Monitor inventory, operating pars and oversee plan purchasing · Communicate additions or changes to the assignment as they arise throughout the shift, identify situations which compromise the department standards and delegate these tasks · Review staff onboarding to ensure colleagues are set up for success · Review weekly work schedules for all personnel in accordance with staffing guidelines and adjust schedules to meet business demands · Regularly audit outlets and review competitive set · Oversee payroll and accuracy · Assists in planning and implementing programs, policies, and procedures to ensure that service standards are met. · To ensure that the Departmental Objectives are cascaded to the colleagues. · Assists in the co-ordination of special promotions and provides administrative support necessary. · Interacts with management of other department within areas of responsibility and develops solid working relationships with them. · Participates in public relations activities, sales calls or other promotional activities designed at enhancing the Image and profitability of the hotel. · Assist each Outlet Manager in the planning and implementation of effective sales and promotional activities to ensure maximum revenues. · Monitor financial performance of the Food & Beverage outlets · Carries out assignments and instructions as delegated by the Director of Food & Beverage ensuring that all company and Hotel Policies and Procedures and minimum standards are always adhered to Review daily activities: · Attend briefings and share divisional goals with colleagues · Review forecasted covers and ensure labour for each outlet meets demand · Ensure outlets are prepared with supplies, tools, and equipment to be successful · Conduct daily walkthroughs ensuring that standards for service and atmosphere are meeting standards · Ensure the team is aware of any high-profile guests, groups or additional factors, that effect the Hotel, business and performance · Review prior days service and make necessary adjustments where needed for the following day · Attend hotel briefings · Meet with departmental heads and assist and support outlet leaders · Monitor and ensure that all opening/closing duties are completed to standard · Review all cleanliness and ensure ecosure standards are met · Ensure time is prioritized for guest and team interactions. · Ensure to cover the outlet manager during their absence · Other duties assigned Qualifications Your experience and skills include: · Hospitality Management and/or Food & Beverage Management Degree or Diploma preferred · 4 years' experience in a multi-faceted Food & Beverage operation, including 2 years’ experience as a department head, preferably in a luxury/upscale setting, preferably including free standing restaurant experience, IRD & Stewarding. · Successful record leading teams that have effectively made progress on guest satisfaction and service delivery · Ability to work effectively and collaboratively in a demanding, multi-cultural, diverse environment within required deadlines · Must be flexible to work schedule which includes evenings, weekends and holidays · Proficient with Micros, Avero and MS Office or similar an asset Additional Information Your team and working environment: · Work in a wellness-focused, team-based environment that is dedicated to providing 5-Star service and care for our guests · A team dedicated to ensuring guests leave feeling rejuvenated Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS