Job Description
Business Analyst — Contract
Outside IR35
£400-500/Day
6 Month Contract
Hybrid London
We're recruiting on behalf of a large, ambitious global retailer on an exciting technology transformation journey. You'll embed within their Strategy & Technology Delivery team, working alongside Programme Managers in a multi-disciplinary squad focused on delivering market-leading customer experiences. Reporting to the Senior Business Analyst, you'll bridge business strategy and technical delivery across their international operations — with frequent exposure to senior stakeholders, third-party suppliers, franchise partners and shop teams globally.
What you'll be doing
* Working with stakeholders to define system needs, uncover underlying business problems, and shape solutions.
* Organising, specifying and modelling business requirements — ensuring documentation is clear and accessible at all levels.
* Facilitating workshops to map current and future state processes, identifying inefficiencies and improvement opportunities.
* Creating detailed process diagrams covering inputs, outputs, data flows and system interactions, validated through stakeholder walkthroughs.
* Supporting benefits case definition, ROI modelling and solution option assessment with delivery partners.
* Liaising with digital and engineering teams throughout the full systems development life cycle.
* Applying quantitative and qualitative analysis to measure process effectiveness and propose actionable improvements.
* Supporting implementation, testing, change management, user training and early life support.
Experience
* 5+ years of business analysis experience within retail or a similarly complex multi-site environment.
* Strong BPMN 2.0 knowledge with proven experience producing standardised process diagrams.
* Full project lifecycle experience including business change management.
* Exposure to multi-country requirements and Enterprise Planning systems across Food, Operations, HR & Finance.
* Familiarity with data modelling and AI concepts, technologies and applications.
* Excellent communication and influencing skills across stakeholders, delivery partners and franchise partners.
* Comfortable working independently, thinking strategically and hitting the ground running.
Tools & technologies
* PowerPoint, Excel, Visio, Confluence, Jira, Miro, BPMN 2.0, Data Modelling.