Join Our Friendly Coast & Country Holidays Team Delivering Unforgettable Welsh Getaways Salary: £25,000 per annum Working Hours: Full-time 37.5 hours, 9am-5.30pm Days of Work: 5 days per week, Monday to Saturday ( Two weekends a month off, two weeks with a weekday and Sunday off). Location: Our welcoming Coast and Country Holidays, Newport office. About the Role We’re looking for a proactive and people-focused Account Manager to join our busy team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you’ll also join our on-call rota (one week in four), earning from £350 extra per week for handling urgent guest issues. What You’ll Do: Be the primary contact for owners, offering guidance and support Respond to guest and owner queries quickly and efficiently Keep accurate records of all communications Work with owners to improve property performance and compliance Collaborate with teams across Property Services, Quality & Revenue Management Handle feedback to help improve guest satisfaction Cover out-of-hours emergency phone (own car required) What You’ll Bring We’re looking for someone who brings: ✅ Customer service or customer relations experience ✅ Strong communication and organisation skills ✅ Confidence working independently and as part of a team ✅ IT literacy, especially MS Office ✅ Ability to problem-solve under pressure ⭐ Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience. Who Are Coast and Country Holidays? At Coast and Country Holidays, we believe holidays should be warm, welcoming and worry-free, just like the cottages we offer and the people behind them. As part of the Sykes Cottages, we provide a carefully selected portfolio of high-quality holiday cottages across Pembrokeshire, Ceredigion, Carmarthenshire, Monmouthshire and Powys, each chosen for its comfort, charm and connection to local life. Established in 1990, we’ve been welcoming guests to Wales for over 35 years, building on a simple promise of honest, personal service that still guides us today. From our office in Newport, Pembrokeshire, our local team shares genuine knowledge and passion for the region, whether it’s a coastal escape in Tenby or a peaceful retreat near the Brecon Beacons. True to our motto, “Small enough to care, large enough to matter,” we combine local expertise with trusted experience, ensuring every guest enjoys the very best of Welsh hospitality. Why You’ll Love Working With Us At Coast and Country Holidays & Sykes, we believe in rewarding our people: Annual bonus scheme linked to company performance. ✈️ Generous holiday allowance extra days with long service Option to purchase extra holiday days if you wish. A day off for your birthday ✋ 2 volunteering days per year. Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay). Pension scheme with employer contributions Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family. ️ Special offers and discounts designed to enhance your overall wellbeing. ❤️Health cash plan & life assurance. Training & development opportunities. 24/7 mental health support. Employee savings scheme Long service awards and company events We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help. If you’re passionate about building relationships and creating exceptional stays, we’d love to welcome you to the team. Apply now!