Customer Service Administrator (Part-Time)
Location: Staines, TW18
Salary: £20,000 per annum (£28,000 FTE)
Hours: 25 hours per week (Monday-Friday)
Working Pattern: Either 9:00am - 2:00pm or 12:00pm - 5:00pm
About the Role
My client is seeking a proactive and highly organised Customer Service Administrator to provide essential administrative and logistical support across the business on a part-time basis.
You will work closely with internal teams and external customers to ensure tasks are completed efficiently, accurately, and to a high standard, consistently meeting internal KPIs and customer expectations.
This opportunity is ideal for someone who thrives in a fast-paced environment, enjoys taking ownership, and is passionate about delivering excellent customer service.
Key Responsibilities
* Act as the first point of contact for customers and external enquiries
* Take ownership of queries, providing timely and accurate responses
* Promote and maintain a strong customer service culture across the business
* Support key workflows, ensuring tasks are completed within agreed timescales
* Identify delays, issues, or conflicts and work collaboratively to resolve them
* Maintain accurate systems, records, and databases for efficient information management
* Work closely with colleagues to ensure smooth day-to-day operations
* Attend internal or external meetings (remote or onsite), providing administrative support such as minute-taking and action tracking
* Assist in organising meetings, training sessions, and company events
* Escalate scheduling issues promptly to ensure smooth service delivery
What They're Looking For
* Strong organisational and time-management skills
* Excellent communication and customer service abilities
* A proactive, solutions-focused mindset
* High attention to detail and accuracy
* A collaborative and team-oriented approach
Benefits & Package (Pro Rata)
* 25 days holiday + bank holidays
* Auto-enrolment pension
* Life assurance (3x salary)
* Flexible benefits including:
o Cycle to work scheme
o Season ticket loan
o Gym discounts
o Study support (after 6 months)
* Hybrid working (2 days from home) after 6 months
#J-18808-Ljbffr