Job Description
Housekeeping Supervisor
Full-time | 40 hours per week (Shift work including mornings, evenings, weekends & Bank Holidays. Duty Manager shifts on a rotational basis) Salary: £29,413 per annun
(Possibility of live in accommodation for right candidate)
About the Role
Our client is seeking an experienced and motivated Housekeeping Supervisor to lead the Housekeeping operation across a club and Fitness Centre. This is a hands-on leadership role where you will inspire your team, uphold exceptional standards of cleanliness, and help deliver an outstanding experience for our Members and Guests. You will supervise and support a team of Housekeeping Assistants, organising daily operations, managing rotas, and ensuring all areas of the Club are maintained to the highest standard. Alongside day-to-day supervision, you will play a key role in training, development, and performance management, helping your team to grow and succeed.
Your role:
* Deliver an exceptional experience for Members and Guests, promoting loyalty and repeat visits
* Supervise and manage the day-to-day Housekeeping operation with a strong focus on cleanliness, efficiency, and cost control
* Organise daily workloads, staff rotas, and departmental administration
* Conduct regular inspections of all Club areas, including the Fitness Centre, Clubhouse, Pavilion, bedrooms, offices, and public areas
* Work collaboratively with all departments to support a smooth operation and promote a strong One Team ethos
* Ensure all cleaning equipment is fit for purpose, well maintained, and used safely
* Train, coach, and develop Housekeeping Assistants, including on-the-job and new starter training
* Carry out probation reviews, one-to-ones, and performance reviews, recognising and rewarding excellent performance
* Maintain and implement Standard Operating Procedures (SOPs) and ensure training standards are met
* Resolve Member feedback and complaints positively and professionally, escalating where necessary
* Ensure compliance with Health & Safety, hygiene, and fire regulations, maintaining a safe environment for all
* Attend weekly Operations meetings and regular meetings with the Housekeeping Manager
* Cover Duty Manager shifts on a rotational basis
* Accurately report and log incidents or accidents using Alert65
* Undertake any additional duties as requested by the Management Team
About You
Essential:
* Experience in a Housekeeping environment within hospitality, a private Members Club, or similar
* Passion for delivering exceptional customer service and maintaining high standards
* Strong people management skills with the ability to lead by example
* Excellent interpersonal and communication skills (written and verbal)
* Highly organised with strong time management and prioritisation skills
* Proactive problem-solver with the confidence to handle issues effectively
* Competent user of Microsoft Office or similar systems
Desirable:
* Experience using room booking or management systems (e.g. Roommaster)
* Previous line management experience, including rotas, reviews, and one-to-ones
* Experience in a supervisory or management role
Benefits
In addition to a competitive salary and benefits package, you'll enjoy:
* 28 days holiday per year (pro rata)
* Pension scheme with automatic enrolment
* Life assurance scheme
* Hospitality Rewards - discounts across retail, leisure, dining & online
* Free gym and swim access at the Fitness Centre
* Employee Assistance Programme (EAP) and wellbeing support
* Meals and hot drinks while on duty
* Complimentary onsite parking
* Friends and family tickets for Henley Royal Regatta
* Staff socials and events
* Membership to the Institute of Hospitality (after successful probation)
* Staff accommodation available on request
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