Job Title: IT Support Apprentice
Apprenticeship: Information Communications Technician Level 3 Apprenticeship
Location: Burgess Hill (Office-based)
Salary: £16,000 - £20,000 per annum
Hours: Full-time (Monday - Friday, 9:00am - 5:00pm, 1-hour paid lunch break)
Benefits
* Opportunity to work within a growing renewable energy company
* Career progression and further training opportunities
* Exposure to a wide range of IT systems and technologies
* Supportive team environment
Requirements
* Strong interest in IT, technology and problem-solving
* Good communication skills and ability to support colleagues
* Basic understanding of IT systems, hardware or networking
* Willingness to learn and develop technical skills
* Good organisational skills and attention to detail
* Ability to work independently and as part of a team
Responsibilities for an Apprentice
* Provide first-line IT support to office-based and remote employees
* Assist with troubleshooting hardware, software and network issues
* Set up and configure new PCs and user workstations
* Support system maintenance including backups and security software
* Assist with installation and rollout of new systems and applications
* Maintain documentation of IT processes and procedures
* Investigate and escalate security issues where required
* Support compliance and record-keeping for IT systems
* Research new technologies and suggest improvements
* Assist with general IT support tasks as required
Apprenticeship Information
You will be enrolled on the Information Communications Technician Level 3 Apprenticeship, typically completed over 18 months. This includes:
* Regular workplace-based learning supported by your training provider and line manager
* A minimum of 6 hours per week of off-the-job training
* Development of skills, knowledge and behaviours aligned to the apprenticeship standard
* Completion of a portfolio and end-point assessment
* Functional Skills support in English or Maths if not previously achieved at Level 2
Prospects
Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent IT support role within the business, with further development opportunities.
For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon - Fri, 9:00am - 5:30pm).