Marriott International the world’s largest hotel company with more than 500 global locations and 600,000 associates worldwide is redefining hospitality so that our guests can experience "Wonderful Hospitality, Always." Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning.
We are now recruiting for a dynamic and passionate Food and Beverage Manager/Director to join our magnificent hotel. Have fun working alongside a great team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you. We are looking for a passionate, enthusiastic, progressive, hands-on leader to lead our energetic and enthusiastic team at the historic Hanbury Manor Marriott Hotel. The successful candidate would shape the team to achieve Marriott UK’s Destination 30 strategy.
ARE YOU ELIGIBLE TO WORK IN THE UK?
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details.
JOB SUMMARY
Functions as the strategic business leader of the property’s food and beverage operation, including Restaurants/Bars/Lounge/Members Bar, Room Service and Banquets/Catering. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage operation meets the brand’s target customer needs, ensures associate satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations.
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Developing and Maintaining Budgets
• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team
• Manages all employee’s and day-to-day operations in the Food and Beverage department.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees all culinary, restaurant, beverage and room service operations.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Ensuring Exceptional Customer Service
• Understands the brand's service culture.
• Drives alignment of all employees, team leaders and managers to the brand's service culture.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
Managing and Conducting Human Resource Activities
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
What is in it for you?
You’ll be supported in and out of the workplace through:
1. Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service
2. Discount in our Cast Iron Grill restaurant/Vardons/Spa/Golf
3. Complimentary private healthcare via AXA
4. Fantastic management Bonus Scheme
5. Length of service rewards
6. Monthly/yearly recognition schemes
7. Extensive training both internally and externally
8. World-class career opportunities internationally within Marriott hotels tailored to your specific needs
9. Heavily discounted room rates for you & friends and family
10. Professional learning and development opportunities
11. Complimentary meals on duty
12. Complimentary dry cleaning - we want you to look smart and well-groomed at all times
13. Complimentary use of Gym - because your well-being is important
14. Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
15. Enhanced Pension scheme
16. Cycle to work scheme
17. Access to major high street discounts so you can treat your friends and family
#LI-BR1
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.