Mercure Dartford Brands Hatch Hotel & Spa is a flagship, event‑led 4‑star property located next to the iconic Brands Hatch Circuit. From race weekends to corporate conferences and spa retreats, we are at the heart of high‑energy hospitality and are seeking a hands‑on leader who thrives in a busy, dynamic environment.
Job Description
General Manager – Mercure Dartford Brands Hatch Hotel & Spa
Location: Kent
Role Overview
We are seeking a visionary and commercially astute General Manager to lead this dynamic property. The role demands a leader who can drive performance across all departments, elevate guest experience, and deliver commercial results. With a unique blend of corporate, leisure and event business, this is an opportunity to shape a standout hospitality destination.
Key Responsibilities
* Implement and monitor service protocols that consistently exceed guest expectations.
* Champion guest experience culture, personally engaging with guests and clients and resolving escalated service issues in a timely manner.
* Curate seasonal events and experiences that showcase the hotel and drive incremental revenue.
* Lead budgeting, forecasting, and cost control to maximise profitability.
* Analyse performance metrics and implement strategies to improve REVPAR, ADR, and occupancy.
* Partner with Sales & Revenue functions to promote the hotel, Leisure Club, M&E across leisure, corporate, and event segments.
* Build strong relationships with local businesses, BID's, suppliers, and community stakeholders.
* Recruit, train, and inspire a high‑performing team with a culture of accountability.
* Conduct weekly HOD meetings to align departmental KPI’s.
Skills & Experience
* Proven success as a General Manager or senior leader in a 4‑property portfolio.
* Strong financial acumen with expertise in budgeting, forecasting, and P&L management.
* Exceptional leadership, communication, and interpersonal skills.
* Ability to balance strategic vision with hands‑on operational oversight.
Qualifications & Experience
* Degree in Hospitality Management, Business Administration preferred.
* Certifications in Revenue Management.
* Three years minimum experience as a GM in a similar size property.
Benefits
* Competitive salary with performance‑based incentives.
* Opportunity to lead a landmark property and spa facilities.
* Supportive ownership and autonomy to shape the guest journey.
* Be part of Accor – a global hospitality leader with over 5,000 properties worldwide.
* Discounted room rates for you and your loved ones at Accor hotels worldwide.
* 28 days holiday (increasing to 33 with service).
* Free on‑site parking and meals during shifts.
* Career development opportunities within Accor and the hotel group.
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