B&Q TradePoint Customer Advisor Apprentice
Job Details
* Posting date: 14 May 2026
* Salary: £238.3 per week
* Hours: Full time
* Closing date: 13 June 2026
* Location: DN4 8DG
* Remote working: On-site only
* Company: Lifetime Training
* Job type: Apprenticeship
* Job reference: VA/247266-37853
Summary
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Responsibilities
* Understanding our traders
* Identify the key difference between trade and retail customers and engage with them accordingly
* Take ownership of my TradePoint members, understand their needs, and always do the best for them
* Through conversation and ownership, I understand their business needs
* Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
* Marketing consent
* Clearly understand the benefits for my TradePoint members to give marketing consent
* Confidence in explaining the benefits and gaining consent from my members
* Recruitment
* Understand the recruitment for new members to join TradePoint and implement these during recruitment
* Confidence in approaching and discussing the TradePoint proposition with any new potential member
* Set Up
* Create a clear, tidy and simple shopping journey for my members
* Consistently operate to the current trading and POS plan
* Service
* Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day
* Engage in conversation whenever possible to drive stronger relationship and understand my member's needs
* Understand future and current jobs, to ensure I can recommend the best products and services to assist them
Benefits
* UK Notional hourly rate £12.71 per hour
* An award-winning pension scheme
* ShareSave options
* 6.6 weeks holiday
* Employee Assistant Programme
* Shopping discounts
* Colleague wellbeing benefits
Career Pathway
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
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