At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Customer Support Specialist - Customer Service
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to internal and external customers. You will coordinate with relevant stakeholders to ensure complete case ownership and improve customer satisfaction.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters — because the progress we make here creates real impact out there.
What's in it for you?
We want you to bring your full self to work — your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your career, and take on meaningful challenges. Your work will create impact you can see and feel every day.
Your Role and Responsibilities
In this role, you'll help run what runs the world by taking on meaningful work that drives real impact.
The work model for the role is: #Onsite
* Ensure resolution of customer issues by collaborating with Sales, Operations, Supply Chain Management, and other teams.
* Pay close attention to customer needs and ensure effective problem solving.
* Act as the primary contact for customers, answering questions, resolving issues, and ensuring satisfaction.
* Handle complaints promptly and effectively.
* Keep accurate records of customer interactions in the CRM system.
* Follow company policies and procedures when handling requests and issues.
Qualifications for the role
* Proven experience in customer service or related roles.
* Experience with CRM software and customer service tools.
* Knowledge of ABB products or services is a plus.
* Excellent verbal and written communication skills.
* Strong proficiency in Microsoft Word, Excel, and PowerPoint.
* Ability to multitask and prioritize in a fast-paced environment.
* Positive, empathetic attitude towards customers.
Benefits
ABB offers a comprehensive benefits package to support your growth and well-being:
* Competitive salary
* 25 days annual leave plus bank holidays
* Contributory pension scheme
* Life assurance
* Flexible benefits scheme including health checks, dental, eye care, gym memberships, and more
* Internal mobility, mentorship, and global project opportunities
* Employee Assistance Programme
* Employee referral scheme
ABB UK has been recognized as a Top Employer for five consecutive years, reflecting our commitment to a better work environment and excellent HR practices.
More about us
ABB Installation Products Division (formerly Thomas & Betts) manages electrical power connection, protection, and distribution. Our products are designed for ease of installation and durability in demanding conditions, ensuring safety and continuous operation worldwide. Our offerings include electrical junction boxes, fittings, cable tray systems, and solutions for medium-voltage applications under marquee brands like Elastimold, Homac, and Hi-Tech Valiant.
Join us and be part of a team where progress happens, industries transform, and your work shapes the world. #RunWhatRunsTheWorld
We value people from diverse backgrounds. Could this be your story? Apply today or visit www.abb.com to learn more about us and the impact of our solutions globally.
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