Job Description
In this role Salesforce isn’t just a system — it’s the backbone of how customers experience the business. As Salesforce Product Manager, you’ll take full ownership of a platform that directly shapes customer journeys, internal efficiency, and overall service quality. You’ll be the person connecting vision to delivery — defining the roadmap, aligning stakeholders, and making sure every improvement genuinely moves the needle. The role is based in Sheffield on a hybrid basis but remote working with occasional onsite presence will be considered for the right candidate. What’s in it for you
* Up to £90,000 basic salary
* Hybrid working model
* 25 days holiday
* Company pension
* Wider benefits package
* Ongoing training and development
* The opportunity to shape and own a key customer platform
What you’ll be doing as Salesforce Product Manager
* Own and evolve the Salesforce Service Cloud product roadmap
* Work with stakeholders across customer service, operations and digital teams to understand priorities
* Translate business and user needs into clear features and delivery backlogs
* Define user stories, acceptance criteria and priorities to maximise customer value
* Collaborate with delivery teams and third-party partners to ensure high-quality outcomes
* Use data, insight and feedback to drive continuous platform improvement
* Maintain product documentation, release notes and adoption materials
* Support the rollout and adoption of new Salesforce functionality
* Coach and mentor Salesforce administrators and platform users
What you’ll bring to the team as Salesforce Product Manager
* Proven experience as a Product Manager or Product Owner
* Strong hands-on experience with Salesforce Service Cloud
* Experience working in customer-focused environments
* Ability to translate complex requirements into clear, prioritised outcomes
* Strong stakeholder engagement and communication skills
* A product-led, outcome-focused mindset
* Experience working with cross-functional teams and delivery partners
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