Job Requirements Overview
Below are the full job requirements, including the skills, qualifications, and memberships essential for success in this role.
Job Details
Salary: £37,000-£41,000 per annum, depending on experience and skill set
Location: Loughton & Epping, Essex
Contract: Full-time
Job Description
We are delighted to offer an exciting opportunity for a Grounds Maintenance Supervisor to join our team, based across Loughton and Epping.
Purpose of the Role
* Deliver high-quality, customer-focused grounds maintenance services.
* Provide efficient and flexible support to the public, businesses, elected members, and colleagues.
* Offer technical expertise in work planning, monitoring, enquiry handling, contract management, and landscape development.
* Take shared and individual responsibility for ensuring excellent service delivery.
Remuneration & Benefits
* Competitive salary of £37,000-£41,000
* Performance-related cash bonus of up to 15% of salary
* Pension contributions at 7%
* Life insurance at 4× annual salary
* Private healthcare
* 25 days' annual leave plus bank holidays
Key Responsibilities
* Lead, motivate, and support the team to deliver outstanding customer-focused services, including recruitment, training, and performance management.
* Monitor individual and team performance to ensure targets are consistently achieved.
* Oversee all work undertaken by the Grounds Maintenance Services Team across the district, ensuring full compliance with contractual obligations.
* Collaborate with staff to continuously improve service quality, ensuring adherence to health and safety standards.
* Ensure operational ICT systems are updated accurately and promptly, with all works recorded, completed, and costed correctly.
* Assist with broader operational matters, including contract management and renewal of horticultural equipment and machinery.
* Ensure client KPIs are met, with all tasks delivered on time, within budget, and to the required standard.
* Provide supervisory cover in the absence of the other Grounds Maintenance Supervisor.
* Support the Operations Manager in developing innovative, forward-thinking approaches across the service, including the implementation of digital processes.
* Carry out other reasonable duties aligned with the role and grade.
* Demonstrate our organisational values: working as one team, taking ownership, thinking commercially, and staying customer focused.
What You Will Bring
Knowledge & Skills
* Strong communication and interpersonal skills, with a customer-first approach.
* Ability to maintain professionalism at all times.
* Collaborative working style with colleagues, customers, and external partners.
* Effective problem-solving skills and the ability to balance customer needs with operational demands.
* Ability to provide clear advice and guidance to staff and customers.
* Excellent organisational skills with the ability to plan workloads efficiently and maximise productivity.
* Strong ability to prioritise and manage changing demands.
* Constructive approach to handling challenges.
* Confident using ICT systems and competent in analysing and reporting data.
* Willingness to adopt and support new technologies and improved working practices.
* Commitment to ongoing professional development and staying up to date with industry developments.
Qualifications & Experience
* Relevant professional qualification or equivalent work experience.
* Full, clean driving licence (vehicle provided).
* Relevant horticultural and management training.
* Strong understanding of Health & Safety legislation, including COSHH and Risk Assessments.
* Satisfactory DBS check.
* Proficiency in Microsoft Office.
* Proven experience in operational/contract management within grounds maintenance.
* Experience managing the health, safety, and welfare of staff and subcontractors.
* Experience planning, commissioning, delivering, and monitoring grounds maintenance services.
* Experience preparing specifications, managing contractors, and controlling costs.
* Ability to use data to enhance service efficiency and productivity.
* Experience operating relevant plant, vehicles, and machinery.
Your Team
You will join a supportive, trusted, and welcoming team based across Loughton and Epping. Our team brings together diverse backgrounds, experience, and expertise—and we value the unique strengths and passions each colleague contributes.
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