Helpdesk Administrator Contract: Banking Location: Bolton, BL6 6SU Hours of work:
37.5 Contract Type: Permanent
We are seeking a highly organised and proactive Helpdesk Administrator to act as the central coordination hub for all facilities and operational activity across a busy banking portfolio.
This is a fast‑paced, high‑volume environment where no two days are the same.
* ideal for someone who thrives on problem‑solving, rapid decision‑making and keeping multiple priorities moving at speed.
Job Description
We are looking for someone who brings accuracy, professionalism and a calm approach when handling urgent issues, coordinating stakeholders and managing service workflows.
The successful candidate will take ownership of requests from start to finish, ensuring customers receive a responsive, seamless experience while supporting the smooth running of sites across Hard Services, Vacant Property, ATM Support and wider operational functions.
Key Responsibilities
* Take ownership of incoming service requests, triaging them quickly and accurately to suppliers, engineers or internal teams.
* Manage jobs throughout their lifecycle, ensuring updates, progress chasing and escalation where needed.
* Monitor workflows, manage jeopardy cases and escalate risks to SLA breach.
* Coordinate contractor attendance, joint visits, site access and required documentation.
* Liaise with suppliers and engineers, ensuring clarity of instructions and tracking performance.
* Raise, manage and reconcile Purchase Orders, resolving any PO or invoice‑related queries.
* Support secure access processes including keys, lock changes, ATM access and compliance documentation.
* Act as a central point for customer concerns and complaints, coordinating evidence and resolutions.
* Maintain accurate, real‑time information within CAFM and internal systems, including documentation, photos and completion notes.
Professional and Personal Competencies / Qualifications
* Ability to stay composed and solution‑focused when managing multiple urgent requests.
* Strong ownership mindset with confidence to challenge unclear information and ensure accuracy.
* Experience working within accuracy‑critical, compliance‑driven environments.
* Comfortable adapting to new systems, processes and operational workflows.
* Strong written communication skills with the ability to summarise information professionally.
* Able to work independently and collaboratively within a wider operational team.
* Excellent time management skills with the ability to structure workload and prioritise effectively.
The Company ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better.
Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously.
Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart.
In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.teamuk.issworld.com
Proud member of the Disability Confident employer scheme.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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