TUI Newtownards, Northern Ireland, United Kingdom
Be among the first 25 applicants - 1 week ago
Join TUI's inclusive culture of care as an Assistant Manager in our Newtownards store. Lead, inspire, coach, and develop your team to become destination experts, recommending and selling holidays, cruises, UK breaks, and additional products. Deliver exceptional sales and customer service, creating unforgettable holiday experiences that make us the best-loved holiday company.
Enjoy a varied shift pattern including weekends, bank holidays, and evenings at busier stores, supporting our dedication to flexible, customer-focused service.
Our Offer
* Competitive salary starting at £13.30 per hour
* Commission scheme rewarding exceeding targets
* Holiday benefits, discounts, special offers, and additional time off
* Health and Wellbeing support across financial, health, social, community, and career areas
* Investment in your development and career progression
* Pension scheme and life assurance
About the Job
* Lead by example, embodying company values to inspire your team and deliver excellent customer service
* Guide, coach, and develop your team to achieve high performance and standards, fostering engagement
* Address customer questions or complaints proactively and confidently, taking ownership when needed
* Utilize various systems to enhance your knowledge and improve the digital customer journey
* Monitor customer feedback, identify trends, and implement improvements to increase satisfaction and loyalty
* Assist in recruiting, maintaining high engagement, and reducing attrition
About You
* Passionate about leading by example and delivering excellent customer service
* Motivated, confident, and goal-oriented with strong sales drive
* Skilled at multitasking and staying motivated under challenges
* Flexible, adaptable, and open to change
* Fair, inclusive leader who values people as the most important asset
* Organized, effective communicator, able to work varied shifts aligned with store hours
At TUI, we embrace diversity, equity, and inclusion. We support candidates with disabilities—please let us know if you need assistance.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Travel Arrangements, Retail, Hospitality
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